A ANEEL (National Electric Energy Agency) announced the annual ranking of the performance of electricity distributors, highlighting the average time that consumers were without power and the compensation paid by companies for failures in the supply of electricity.
The document indicates that consumers spent an average of 10 hours and 14 minutes without access to electricity in their properties over the past year. Despite this, the indicator represents an improvement of 1,7% compared to 2023, when the average was almost 10 hours and 30 minutes.
The frequency of outages saw an average reduction from 5,15 outages per consumer in 2023 to 4,89 outages in 2024, representing a 5% improvement over the period. ANEEL attributes this improvement to new supply quality rules and tariff incentives implemented in the sector, which would have made distributors offer “a better quality service to their consumers”, alleged the Agency.
Check out the charts below with the history of the indicators
Consumer Compensation
In contrast, the amount paid in compensation by distributors to Brazilians increased in 2024, reaching R$1,12 billion compared to R$1,08 billion in 2023. The number of consumers compensated also rose from 22,3 million to 27,3 million between the periods.
“The value of the continuity compensation is paid automatically by the distributor, through a discount on the electricity bill, without the need for the consumer to request any compensation from the distributor”, explains ANEEL.
Distributor ranking
In this same report, the ANEEL released a general ranking of distributors based on the DGC (Global Continuity Performance), which compares the quality indicators of the service provided in 2024. The companies were divided into two categories:
- Large, with more than 400 thousand consumer units;
- Smaller size, with up to 400 thousand consumer units.
Among the large companies, the champion was CPFL Santa Cruz, followed by Energisa Paraíba and Energisa Rondônia, tied for second place. The distributor that improved the most during the period was Neoenergia Brasília, advancing nine positions compared to 2023, followed by CPFL Paulista, which rose seven positions, and Neoenergia Elektro, which improved three positions.
The concessionaires that regressed the most in the ranking were Enel-RJ; Enel-CE and RGE, all with a drop of six positions compared to 2023. Of the companies with up to 400 thousand consumers, the champion was Pacto Energia (Paraná), followed by Empresa Força e Luz João Cesa (Santa Catarina) in second and Muxfeldt Marin e Cia Ltda (Rio Grande do Sul) in third.
The distributors that evolved the most in 2024 were Chesp (Goiás), with an advance of 6 positions, and Uhenpal (Rio Grande do Sul), which rose two positions compared to 2023. The dealerships that regressed the most in the ranking were Eletrocar (Rio Grande do Sul), with a drop of five positions, and the distributors Elfsm (Espírito Santo) and Demei (Rio Grande do Sul), which fell four positions compared to 2023.
In this year's ranking, some distributors that had been excluded in previous editions due to flexible limits, such as Energisa Rondônia and Equatorial Piauí, returned in 2024, with limits adjusted in accordance with the standard methodology. ANEEL.
Companies like Amazonas Energia and Roraima Energia were left out due to relaxed limits. "The ranking is a tool that encourages utilities to continuously improve service quality, and has been published annually by the Agency since 2012," the agency reported. ANEEL.
Click here and check the ranking of previous years.
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