To address the challenge of after-sales service in the solar energy sector, SolaX Power launched SolaXia, an AI-based virtual assistant that promises to help companies handle technical and commercial support.
The platform, developed by Renew Energia, aims to offer fast service operating 24 hours a day, seven days a week.
According to SolaX, the tool aims to optimize the interaction between the manufacturer and other players in the photovoltaic chain, such as distributors and installers, making the process faster and more dynamic.
According to SolaX, the platform was designed to communicate in an increasingly natural and humanized way, aiming to provide users with an experience similar to a conversation with a real customer service representative.
Main services offered by the platform:
- Support in the Preliminary Sizing of Projects: Assistance in choosing the ideal equipment for each energy need.
- Facilitating Commercial Contact: Direct connection between customers and authorized distributors.
- Purchase Decision Support: Assistance in choosing the product, highlighting its benefits and unique features.
- Improved Customer Experience: Humanized service focused on quickly resolving problems. According to Eduardo Nicol, CEO of Renew Energia, after-sales service has always been a problematic area in the solar energy market.
“After-sales service from equipment distributors and manufacturers themselves has always been the Achilles' heel of the sector. Having a platform that solves this problem without depending on business hours is a significant advancement and a differentiator that, to this day, I haven't seen either in Brazil or in the United States, where I also work,” said Nicol.
Gilberto Camargos, CEO of SolaX Power in Brazil, also highlighted some points about the system.
“SolaXiA combines technology and efficiency to simplify access to SolaX information, as well as reduce calls and technical visits, since simple solutions can be resolved immediately, and it also helps integrators perform faster and more accurate installations. In this way, it is possible to provide excellent customer service, minimize noise in accessing information, and prevent the spread of misinformation about our solutions.”
"The platform represents a significant advancement in how solar equipment manufacturers interact with the market, as it democratizes access to technical and commercial knowledge in an instant and reliable way," the executive concluded.
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