The SGE (General Secretariat) of ANEEL (National Electric Energy Agency), reported that the SPD (Digital Protocol System) was technically unavailable throughout Monday (15) and was restored around 19 pm.
According to the Agency, the interruption affected access by external users and the execution of essential services, such as document filing, consultation of case files and login to the SEI (Electronic Information System).
In accordance with Organizational Standard No. 56/2024 of the ANEEL, situations like this are characterized as unavailability for technical reasons when they exceed 60 consecutive or accumulated minutes within the system's operating hours, or occur between 23:23 pm and 59:XNUMX pm.
As a result, all deadlines that were originally due to expire on Monday (15) were automatically extended until 23:59 pm on Tuesday (16).
According to ANEEL, the measure ensures that users are not harmed by technical failures and can normally carry out their requests and queries in the system.
The Agency also emphasizes that it maintains monitoring and support protocols to prevent further interruptions and that all procedures returned to normal after the restoration of the SPD.
Users who faced difficulties during the outage can contact the secretariat for further clarification, through the ombudsman's office. Agency.
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