EN 
PT_BR 
ANEEL (National Electric Energy Agency) released, last Friday (15), the dealership performance at the Energy supply in 2023. The report points out that, average, consumers were left without electricity for about 10.4 hours, with 5.24 interruptions in the year.
Both brands were below the limit stipulated by the Agency, which was 11.29 hours and 7.85 interruptions, despite records of several blackouts last year in the country. In 2022, Brazilians were 11.2 hours without electricity, with 5.47 falls power.
Two of main incidents occurred, for example, in São Paulo and in Rio Grande do Sul, where consumers stayed days without power and both responsible concessionaires were the target of questions by supervisory bodies, such as the Public Ministry.
In São Paulo, ENEL even became fined by ANEEL more than R$ 165 million for not providing a service consistent with expectations.
For the Agency, the quality of the transmission service increased in 2023, with drops in both frequency and average power outage time.
Compensations
According to the Authority, there was a record of growth in both the quantity and values of compensation to consumers in the last year. In 2022, there were R$ 765 million in 20 million compensation payments. While in 2023 the number of compensations rose to 22 million, with R$ 1.08 billion compensated.
These compensations, made through discounts on the electricity bill, were for consumers who experienced long periods of connection interruption.
Ranking and evaluation
The Regulatory Agency analyzed all concessionaires, dividing them into two groups: large and small. Large ones serve at least 400 thousand UCs (Consumer Units), while small ones serve 400 thousand or less.
Among the large companies, the best placed was CPFL Santa Cruz, followed by Equatorial Pará, with Cosern and Energisa Sul-Sudeste tied for third place.
Among small distributors, first place went to EFLJC (Empresa Força e Luz João Cesa Ltda. – SC), followed by EBO (Energisa Borborema – Distribuidora de Energia SA – PB) and MUXENERGIA (Muxfeldt Marin e Cia Ltd. – RS).
The ranking for other years is available here.
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