Enel-SP commits to investing R$ 6.2 billion in improvements to the service provided

A Enel-SP presented to the mayor of São Paulo, Ricardo Nunes (MDB), a investment plan for improvement in the quality of theservice provided is for improve infrastructure and distributionelectrical energy. 

A meeting between the mayor and the distributor directors happened this Monday (15). The measures presented are now in force and have the objective of providing energy to consumers, with continuous improvement.

The plan foresees investments of around R$ 6.2 billion between 2024 and 2026, in the company's area of operation, which corresponds to the capital of São Paulo and 23 other municipalities. After this action, Enel-SP's annual investment will be, on average, R$ 2 billion, compared to the R$ 1.4 billion that was previously invested.

The new plan includes the hiring of up to 1,200 employees to meet customer demands, in addition to the intensification of preventive maintenance, such as pruning and maintenance of the electrical network.

Antônio Scala, president of Enel Brasil states that the distributor is committed to actions and correcting the problems caused to the population

“We are always available to implement concrete actions that improve the quality of service provided in our concession area. In this context, the plan we presented comes into play, which identifies a series of solutions that will contribute to reducing the number of power outages and the average customer service time.” 

Blackout scenario

Last week, Enel-SP had its appeal denied and the ANEEL (National Electric Energy Agency) maintained the fine of R$ 165.8 million, which refers to the blackout in November 2023. At the time, the event left around 4 million people without electricity.

After this incident, others occurred, which led to tension between the city of São Paulo and the distributor. It was in the midst of this situation that Enel-SP committed to presenting a plan that aims to continuously improve the work provided.

Main actions presented by the company
 

• Hiring up to 1,200 employees over the next 12 months to reinforce field operations and reduce average customer service time;
• Preventive and corrective maintenance actions will be intensified with the aim of reducing unscheduled shutdowns in the energy distribution network, with the replacement of equipment;
• The distributor also committed to the modernization of sections of the medium and low voltage network, with the installation of more resistant compact networks, in addition to the installation of more automation equipment that allows remote maneuvering of loads when there is a power outage. This network configuration also favors the use of generators to serve disconnected customers in the event of an emergency;
• New operation management protocols were presented in case of contingencies, which allow the distributor to increase the number of teams in the field by more than four times, depending on the criticality of meteorological alerts;
• Service channels now have a structure tailored to each situation, with capacity being doubled in severe contingencies;
• The company reiterated its commitment to participate in the São Paulo City Council's Climate Emergency Management Center (CGE), which it now integrates on a permanent basis to assist authorities in responding to incidents in the city;
• Enel and city hall suggested the creation of a joint task force and a communication channel to prioritize meeting the municipality's strategic needs. With a working group integrated with the city hall, the distributor will closely monitor the demands of the public administration;
• In relation to tree pruning, Enel presented a proposal to renew the pruning agreement with the City Hall and to double the number of preventive pruning carried out per year, with the execution of around 600 thousand prunings/year in the concession area;
• The City Hall and Enel also discussed new solutions for emergency assistance involving falling trees, such as holding a workshop to exchange experience between teams from the municipality and the distributor and the creation of an emergency care protocol in cases of falling trees. .

All content on Canal Solar is protected by copyright law, and partial or total reproduction of this site in any medium is expressly prohibited. If you are interested in collaborating or reusing some of our material, we ask that you contact us via email: [email protected].