Photovoltaic inverter manufacturer Growatt opened its new call center in the city of Maringá (PR) this week. The company already has a technical support center in São Paulo (SP). Services are provided from Monday to Friday from 9am to 17pm by three technicians and two engineers specialized in the solar energy segment. Contact can be made via telephone (44) 3122-3636 or by email: br.service@growatt.com
“We have built a local marketing team to promote our advanced and reliable solutions and local service engineers to provide efficient customer service,” says Lisa Zhang, chief marketing officer at Growatt.
Lisa also stated that Growatt is working with partnerships to develop products and solutions that meet the demand of the solar energy market in Brazil. In 2019, the manufacturer partnered with the photovoltaic equipment distributor, Aldo Solar.
“Growatt's market penetration in 2020 caused the number of calls for assistance with configuration or troubleshooting to increase at an exponential rate. Due to this increase, we adapted to bring support to the Brazilian market to meet the country's demand”, comments Talyson Alves, Marketing Manager at Growatt in Brazil.
Last year, due to the pandemic, the company began offering online training and webinars for customers, in addition to the OSS (Online Smart Service) system that provided support and services remotely to reduce on-site visits and O&M costs. for installers.
Furthermore, in November 2020, Growatt made the MAC 15-36KTL3-XL inverter available for the Brazilian market for three-phase 220 V application. For this year, the manufacturer plans to launch the MIN 7-10KTL-X with 3 MPPTs for single-phase photovoltaic applications.
Furthermore, it plans to expand its business and become one of the top three inverter suppliers in the Brazilian photovoltaic market. “We are committed to the development of solar energy in Brazil. We continue to build a larger and stronger local team for customer service and marketing and, with this foundation, we will take our business in Brazil to the next level”, highlights executive Lisa.
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