Since the beginning of 2019, electricity consumers and companies operating in the solar sector have had access to a complaints channel against abuses by energy distributors that fail to comply with the access rules determined in the Resolutions. ANEEL No. 482, No. 687, No. 414 and in Module 3 of PRODIST.
These resolutions determine the rules for connecting photovoltaic systems to the public grid, to which consumers, installation companies and electricity distributors are subject.
The complaints handling service is provided by the Brazilian Solar Energy Association (ABSOLAR). The most reported problems are failure to meet deadlines and requests to send documents not required in the resolutions of the ANEEL.
If the installer or consumer wants to report any type of non-compliance, they must fill out a form available at this link: https://bit.ly/36fHWM6
We remind you that in addition to recording the incident on the channel, ABSOLAR It is recommended to follow the procedure stipulated by ANEEL:
- Open a formal complaint with the energy distributor’s customer service department.
- If the problem is not resolved within the stated deadline, a complaint must be filed with the distributor's ombudsman.
- If the problem is not resolved, a complaint must be filed with the ANEEL, by phone 167 or through the website: https://bit.ly/3mY6mzF
Consumers of photovoltaic systems must demand their rights and now have a complaints channel available ABSOLAR.
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