Aiming to offer a more efficient, agile and professional management to meet customer needs, the Growatt announced that it is strengthening your after-sales department, increasing in size and improving the service system in Santo André (SP).
“In recent years, the Growatt has stood out in the solar energy market, offering smart solutions for homes, companies and large plants”, emphasized the company.
“However, with the growing market movement, the Growatt saw the opportunity to be even closer to its partners, aiming to provide a more qualitative and humanized service”, they added.
Therefore, the company decided to hire more service engineers to add to its technical support, redesigning the after-sales process.
This includes, according to the manufacturer, capable technical support, with optimized and intelligent systems, as well as a new technological laboratory to serve the current product lines, as well as the brand's next launches.
Furthermore, they are investing in training for their partners and especially employees, with the aim of offering personalized service, providing solutions to technical problems, doubts and understanding about the correct use of equipment.
“Expanding the technical team is also an important part of the company’s strategy to improve services. With more trained professionals, we will be able to carry out strategic talent management, represented by positive indicators of productivity and efficiency in the areas”, they highlighted.
According to Growatt, connections, interfaces, automations, changes and development of strategies aim to bring solutions that meet the needs of external and internal audiences.
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