Hoymiles has just announced a significant expansion of its technical support service. In addition to continuing to provide assistance to distributors, the company will now provide direct support to integrators, offering greater convenience and agility in resolving technical and operational issues.
With the aim of further improving the experience and ensuring faster and more efficient service, the manufacturer highlighted that it is offering several contact options:
- Hotline: the support team of Hoymiles is available by phone at (11) 48585231, from Monday to Friday, from 9 am to 18 pm. According to the company, the service is provided in Portuguese, providing an even closer and more personalized service for Brazilian integrators and distributors;
- Chat Online: Integrators can also start a real-time conversation with a manufacturer representative via online chat. Simply visit the official website hoymiles.com or use the S-Miles Cloud Platform to access the chat icon and receive immediate support;
- Tickets via Help Center: Another way to get support is by submitting a request through the Hoymiles Help Center by email service.br@hoymiles.com. According to the company, the team guarantees a response within an hour, providing quick resolution of problems and queries.
“We are pleased to announce the extension of our technical support with direct service to the integrator. Of course, we will continue to provide the best support together with the distributors, but we believe that the extension will help bring more speed and agility to the services, directly impacting the end consumer experience”, said Leo Zhu, regional director for Latin America at Hoymiles.
“Our commitment is to offer the Brazilian market agile, quality and efficient support, thus delivering a product with excellent cost-benefit and excellent technical support”, emphasized Zhu, adding that they will soon also make an exclusive channel available on WhatsApp.
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