SolarEdge announced in a statement this Friday (13) that it will end direct sales and local operations in Brazil. According to the document, the last purchase orders must be sent by November 30, 2026, with delivery by December 18.
The statement informs that the changes are effective immediately and that the manufacturer will also discontinue product certification renewals, current promotions, and local programs.
The document does not detail how sales through distributors will be handled after direct sales cease.
What about support and warranty?
Products eligible for warranty and sold by SolarEdge before the deadline for final orders in Brazil will remain covered, according to the statement. The document does not detail how equipment replacement requests will be processed after the transition.
For technical support, the manufacturer advises customers to use the knowledge base and self-service resources, including AI support. The international team's chat will operate until the end of 2026, Monday to Friday, from 9 am to 17 pm local time, according to the announcement. Visit the SolarEdge support page in Brazil..
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