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Home / News / Facing the risk of losing its concession, Enel-SP announces a plan to improve customer service.

Facing the risk of losing its concession, Enel-SP announces a plan to improve customer service.

The distributor announced it is making a record investment of R$ 10,4 billion to improve its processes.
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  • Photo by Henrique Hein Henrique Hein
  • November 7, 2025, at 09:55 PM
1 min 54 sec read
Canal Solar - Facing the risk of losing its concession, Enel-SP announces a plan to improve customer service.
Enel-SP Operations Center. Photo: Enel-SP/Press Release

Enel-SP announced a reinforcement of its Summer Plan 2025, focusing on improving customer service and mitigating the impacts of extreme weather events in its concession area.

The announcement came in the same week that the board of directors of ANEEL The National Electric Energy Agency (Agência Nacional de Energia Elétrica) met to discuss the future of the distributor, responsible for supplying energy to 8 million customers in the city of São Paulo and in 23 other municipalities in the São Paulo Metropolitan Region.

The deliberation, postponed by the Agency this Tuesday (7)This could result in a recommendation to revoke the company's concession if repeated serious service failures are proven. Even in this case, a final decision would rest with the MME (Ministry of Mines and Energy).

The history of severe blackouts in the Enel-SP concession area is one of the main factors that led to... ANEEL Judging the company – which has already received fines exceeding R$ 300 million in recent years for its ineffective performance.

Consumers overcome blackouts in São Paulo with solar energy and batteries

Reinforcements and investments

According to the company, the plan includes strengthening teams and investing in technology and digitizing the electrical grid, with the goal of reducing response times to incidents and increasing the system's resilience during the summer.

Enel-SP announced a record investment of R$ 10,4 billion for the period from 2025 to 2027, mainly focused on modernizing the network, expanding remote reconnection capacity, and strengthening the electrical infrastructure.

Among the main measures announced are:

  • Hiring and training 1,2 new professionals to strengthen field operations;
  • Training of 124 motorcycle electricians and expansion of the fleet with more than 200 vehicles;
  • Creation of four decentralized dispatch centers to improve logistics and response time;
  • Completion of 448 preventive pruning operations by September, with a forecast to exceed 600 by the end of 2025;
  • Opening of four new operational bases (in addition to the 17 already existing) by the end of November, in São Bernardo do Campo, Santo André, Vargem Grande Paulista and Santana de Parnaíba.

all the content of Canal Solar is protected by copyright law, and partial or total reproduction of this site in any medium is expressly prohibited. If you are interested in collaborating or reusing part of our material, please contact us by email: redacao@canalsolar.com.br.

ANEEL (National Electric Energy Agency) Concession expiry Enel São Paulo
Photo by Henrique Hein
Henrique Hein
He worked at Correio Popular and Rádio Trianon. He has experience in podcast production, radio programs, interviews and reporting. Has been following the solar sector since 2020.
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