GC Solar 23.61 GW GD Solar 53.65 GW

Raone Silva

Raone Silva is a specialist in people and operational intelligence. He works in building business strategies through after-sales service, customer relationship management, and consumer behavior. With a practical background in sales engineering, customer service, commercial leadership, and operations structuring, he helps companies transform customers into strategic growth assets. He is the founder of CPV Club, an ecosystem focused on retention culture, customer experience, and the development of more human, relational, and profitable sales teams.

5 articles published

Published articles

Technical Article

Photovoltaic O&M as a recurring revenue stream for integrators

This article analyzes the technical, commercial, and financial strategy for transforming the installed base into long-term contracts.

18 set

Canal Solar - The hidden cost of churn: the unsatisfied customer you don't see.

Opinion Article

The hidden cost of churn: the dissatisfied customer you don't see.

Research shows how a lack of relationship building after installation can transfer customers and revenue to competitors.

13 needle

Opinion Article

Relationship as a business strategy

Article indicates that after-sales service is not just support: it's the solar integrator's main competitive weapon.

22 May

Main technical issues in small-scale PV systems

Opinion Article

Main technical occurrences in small-scale photovoltaic systems

The two most noted occurrences have direct impacts on customer expectations and satisfaction

2 set

Opinion Article

Introduction to after-sales culture and customer vision

After-sales is not technical support, after-sales is relationships

23 jul