O Procon-AM (Amazonas Consumer Protection Institute) notified, this Monday (15), the dealership Amazonas Energia SA to provide clarifications about o blackout which left residents of Manaus and other locations without access to electricity in last Sunday (14).
In the document, delivered to the dealership headquarters, the Procon-AM requests information such as:
- The total number of consumers affected;
- Clarifications about what caused the service to be disconnected;
- Measures that were taken to minimize the impacts suffered by the population;
- Repair of possible losses caused by interruption of the electricity supply.
The consumer protection agency gave a 10 days for the company to send responses and explanations about the blackout, as well as documentation supporting the measures taken.
O Procon-AM highlights even though the lack of responses may constitute disobedience subject to sanction.
“Many people suffered losses and the population can appeal their rights via Procon, via an administrative request at the energy concessionaire itself or through the Judiciary,” said Jalil Fraxe, CEO of Procon-AM.
The executive also highlighted that the consumers who suffered losses due to the blackout can register complaints through the institution's official channels, on the telephone numbers: (92) 33215-4009 or 0800 092 1512, and via email fiscalizacaoprocon@procon.am.gov.br.
It is also possible to make complaints in person at the institute's headquarters, which is located on Avenida André Araújo, nº 1.500, in Manaus (AM), from Monday to Friday, always from 8am to 14pm.
Transmission system failure interrupts 920 MW of load in Manaus
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