HYXiPOWER offers a 25-year factory warranty and expert technical support

The solar energy sector has grown exponentially, driven by the search for efficient solutions for consumers and businesses. However, choosing reliable equipment is essential to ensure the safety, durability and efficiency of photovoltaic systems.

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In that scenario, the Chinese manufacturer HYXiPOWER stated that it stands out as one of the main references in the market by offering a 25-year factory warranty, in addition to strict quality control.

According to Júlia Bueno, Marketing Manager for Brazil at HYXiPOWER, the warranty offered by the company is a milestone in the photovoltaic market. “No other competitor offers a factory warranty like ours. This is our biggest differentiator, as it shows our commitment to the quality and durability of our products.”

In addition to the extended warranty, the company invests heavily in customer service Brazil. The manufacturer provides specialized technical support, via telephone and email, with qualified engineers to assist both installers and end consumers.

“Our technical engineer is always available to answer customer questions quickly and efficiently. Contact with him is direct, ensuring fast and personalized service, which is essential for those who work with system installation and maintenance,” highlighted Júlia.

The company also has a broad global service network, present in more than 100 countries and regions, ensuring structured support. Its infrastructure includes 12 call centers with direct service, 12 maintenance centers and 14 spare parts centers, in addition to a team of more than 200 specialized professionals and more than 1.000 service partners.

Exclusive application

Another unique feature of HYXiPOWER is its exclusive application, which makes the work of integrators easier and improves the end consumer's experience when monitoring photovoltaic plants. With it, it is possible to:

• Create and configure the solar plant directly in the app;
• Carry out commissioning in a practical manner;
• Monitor installation performance in real time;
• Identify possible failures or drops in performance.

The solution makes after-sales much more efficient, ensuring greater control over the performance of photovoltaic projects. “With the app, the customer or installer has all the information in the palm of their hand, which makes it easier to monitor energy generation and allows them to act quickly if necessary,” explained the manager.

Furthermore, she added that online monitoring, accessed via the company's website, offers even more details about the plants than the app. “The platform allows you to generate several reports about plants, inverters and failures.”

“It is also possible to perform firmware updates and remote configurations without the need to travel to the installation site, reducing O&M (operation and maintenance) costs, as well as offering resources such as analysis of plant graphs, visualization of microinverter quantities and a detailed fault diagnosis, with suggestions for solving problems”, he highlighted.

Quality assurance

To ensure the highest quality and reliability of its products, HYXiPOWER adopts rigorous testing processes. The company performs a wide range of performance, durability and safety checks, ensuring that its inverters operate efficiently and safely over the years.

The company subjects its products to a series of evaluations to ensure high reliability in different conditions:

• 8 product protection tests: weighted efficiency verification and charge and discharge efficiency tests;
• 11 environmental reliability tests: exposure to extreme temperatures, waterproofness and dust resistance;
• 39 key performance tests: including anti-islanding tests, DC surge protection, and AC over/under voltage tests.

Furthermore, the main tests carried out include:

• EMC testing: compatibility with IEC standards, ensuring that equipment meets global electromagnetic safety requirements;
• Freeze test: exposure to extreme temperatures of -30°C, with 20 mm of ice thickness, ensuring performance in extreme cold environments;
• Salt spray test: resistance to corrosive environments with 800 hours of continuous exposure, simulating coastal and high salinity areas;
• High temperature test: subjected to 72-hour cycles at high temperatures, ensuring stable operation in regions of extreme heat;
• Precipitation test: simulation of heavy rain with a flow rate of 5L/min, checking the impermeability of the products;
• Water immersion test: resistance to submersion at a depth of 1000 mm, reinforcing the sealing and safety of the devices.

The company also carries out rigorous quality control through cumulative tests that simulate real operating conditions:

• 1.300 power outage accident tests;
• 1.300 short-circuit tests on the network;
• 9.125 network overtaking accident tests;
• 19.250 voltage fluctuation tests.

International certifications

HYXiPOWER also stands out for its compliance with the highest international quality and safety standards. The company has certifications such as CE, IEC, VDE and TUV, which attest to the reliability, efficiency and safety of its products.

“These international seals guarantee that the equipment meets the global requirements of the photovoltaic sector, reinforcing the brand’s commitment to excellence and innovation”, concluded Júlia Bueno.

About HYXiPOWER

The company is headquartered in Hangzhou, Zhejiang Province, China. It is a high-tech renewable energy company operating in the field of photovoltaic systems, integrating R&D, manufacturing and sales.

Its main products include inverters, microinverters, portable power stations, residential and C&I (commercial and industrial) energy storage systems, intelligent energy management systems, etc.

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